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Terms and Conditions
Like all websites, there are a few terms and conditions you agree to when using the site. Feel free to have a read below.

Terms and Conditions
Privacy Policy
Complaints
Regulatory Statement
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Terms and Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Charles Cameron & Associates relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Charles Cameron & Associates' or 'CC&A' or 'us' or 'we' refers to the owner of the website whose registered office is Blackfriars Foundry, 154-156 Blackfriars Road, London SE1 8EN. Registered in England and Wales. Registration no. 04966796. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:



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Privacy Policy
Charles Cameron & Associates respects the personal data you supply to us and we will not disclose your personal data to third parties under any circumstances, unless required to do so by law.

We are committed to the principles of data protection and will carry out our business in the spirit of the Data Protection Act 1998 and the UK Privacy and Electronic Communications Legislation of October 2003. We may collect the following information in the process of your using this website, for example, when responding using one of our contact forms. Most of the information we hold is stored electronically on computer systems. However, some data, for example the details you handwrite on an application form are held as manual or paper copies. We are confident that our systems are secure, and that no one will be able to access your information unlawfully.

You have a right to ask for a copy of the information held by us in our records in return for a payment of a small fee (£10). You also have the right to require us to correct any inaccuracies in your information. Charles Cameron & Associates does not sell the personal information we hold.

From time to time we'll tell you about new services. You can choose not to receive this information when you meet with us during the arrangement of your mortgage. We may also want to provide you with related information from third parties that we think may be of interest to you or whose products or services may be of interest to you. You can change your instructions at any time by writing to:

The Data Protection Officer
Charles Cameron & Associates
Blackfriars Foundry,
154-156 Blackfriars Road,
London, SE1 8EN.

For the purposes of the Data Protection Act 1998, the Data Controller in relation to any personal data you supply is Charles Cameron & Associates.

When you register with our website, in order to respond to your requirements we need to know your name, e-mail address and contact telephone number. We will keep a record of your contact and your email address. In addition to specific services that you request, we may also contact you with details of relevant products and services, as well as information about the Company. If you do not want us to do this please let us know by emailing unsubscribe@ccameron.co.uk

If you decide to provide us with any information, then you expressly authorise us to use your information in accordance with this policy. Additionally, the Financial Conduct Authority (FCA) requires us to make records to evidence the suitability of the recommendations we offer and in most instances, we will be unable to provide you with a product or service if you do not provide us with the necessary information or give us your permission to process and store your data.

COOKIES
We use Google Analytics to track visitors to our website. Google Analytics tracking (and most web tracking software) uses cookies in order to provide meaningful reports about our site visitors. Additionally, Google Analytics cookies do not collect personal data about our website visitors.

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Complaints
At Charles Cameron & Associates we always aim to offer our clients the highest level of service. We ask our clients for feedback on their customer experience at different stages of the mortgage advice process, and we strongly value the information we receive. We will always strive for improvement and take any feedback seriously.

Therefore, if you have a complaint about our service or your adviser, please contact us.

Complaints Officer
Charles Cameron & Associates
Blackfriars Foundry,
154-156 Blackfriars Road,
London, SE1 8EN

Phone: 020 7954 9209
Email: info@ccameron.co.uk

Should you be unhappy with the resolution to your complaint, you may be entitled to refer it to the Financial Ombudsman Service, who can be contacted at the following address:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Tel: 0800 023 4567
Fax: 020 7964 1001
Email: complaint.info@financial-ombudsman.org.uk

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Regulatory Statement
Charles Cameron & Associates Limited is authorised and regulated by the Financial Conduct Authority for advising on and arranging mortgages and insurance broking and debt counselling of consumer credit agreements.

Charles Cameron & Associates Ltd. Blackfriars Foundry, 154-156 Blackfriars Road, London SE1 8EN. Registration no. 04966796.

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